A Package For Me!

Last night we received two Amazon orders via UPS.  One package was for Nyel — a hose bib connector — and one was for me.  I was sure it was the wall clock I had ordered to replace our thirty-year-old kitchen clock whose (apparently) irreplaceable motor died.  Amazon had been notifying me for several days that I would get it on Wednesday, June 10th.

Imagine my surprise when I opened the box and found a pair of comfortable looking white shoes in a size not mine and a lipstick-sized concealer I don’t need!  We double-checked.  Yes the “familiar” label full of barcodes and other official-looking stuff had my name and the correct address.  BUT… on the other side was a similar label addressed to a woman named “Chrissy” who lives in Santa Rosa, California.  Obviously automation had run amock in the packing department at Amazon.

Not My Stuff!

I looked for Chrissy on FB and found three people with the same name — one who says she goes or has gone to San Francisco State University.  Close enough.  I messaged her but I don’t know if it will reach her or not.  Nyel thinks she might be a nurse — judging from the shoes.

Meanwhile, I called the Amazon HELP number and got the robotic message that because of Covid-19 they are unable to manage the phones (wouldn’t you think they could do that while sheltering at home?) and to contact them online at amazon-dot-com-forward-slash-help.  That got me dozens of choices to check describing “my problem” but, of course, there was nothing that said what to do if a package has two different address labels on it etc. etc.

And On The Flip Side

This morning’s message from Amazon says, “Your package was left on the front porch on Wednesday, June 10.”  No, it wasn’t.  Not MY package, anyway.

Maybe Chrissy has my package.  Maybe it’s still at Amazon.  Maybe we should stop payment and re-order that clock.  Maybe someone out there knows Chrissy…

Eventually, I found a way to have UPS to return this package and for Amazon to credit our account and send another clock.  I wish we could just have UPS deliver this to Chrissy but I don’t think it works that way.  Bottom line: If you are out there, Chrissy, you need to contact Amazon about the order you didn’t get.  Good luck!